Last updated: 14 July 2026
This Cookie Notice explains how VIAVERA LOGISTICS LTD (“Viavera Logistics”, “Viavera”, “we”, “us” or “our”) uses cookies and similar technologies when you visit or use our website and online services.
This notice should be read together with our Privacy Notice, which explains more broadly how we collect, use, share and protect personal information.
Who we are
VIAVERA LOGISTICS LTD is a private limited company registered in England and Wales.
Company number: 17221808
Registered office:
3 Chowley Court
Chowley Oak Business Park
Bolesworth Estates
Cheshire
CH3 9GA
United Kingdom
Email: info@viaveralogistics.co.uk
Telephone: +44 7546 870557
ICO registration reference: ZC162727
What are cookies?
Cookies are small pieces of information that may be stored on your computer, smartphone, tablet or other device when you visit a website.
Cookies can perform different functions. For example, they may:
- help a website operate correctly;
- remember a visitor’s choices or preferences;
- support website security;
- maintain a session;
- remember cookie-consent choices;
- provide information about how a website is used; or
- support third-party functionality.
Similar technologies may also store information on, or access information from, a user’s device.
These may include technologies such as:
- local storage;
- session storage;
- scripts;
- tags;
- pixels;
- software development tools;
- device identifiers; and
- other browser or device-based technologies.
For simplicity, this Cookie Notice generally refers to these technologies collectively as “cookies” or “similar technologies”.
The rules that apply to cookies
UK law generally restricts the storage of information on, or access to information from, a user’s device unless:
- the user has given valid consent; or
- a legal exception applies.
Some technologies may operate without consent where they are necessary for communication, strictly necessary to provide a service requested by the user, or fall within another applicable legal exception.
Certain limited statistical and appearance or functionality technologies may also qualify for an exception where all legal requirements are met, including providing clear information and an appropriate means of objecting.
Where consent is legally required, we will not intentionally activate the relevant technology before the appropriate consent has been obtained.
How we use cookies and similar technologies
Our website may use cookies and similar technologies for purposes including:
- operating and securing the website;
- remembering your cookie preferences;
- enabling requested website functions;
- protecting forms and systems from misuse;
- diagnosing technical problems;
- maintaining website performance;
- understanding how the website is used where legally permitted; and
- supporting optional third-party features where you have made the relevant choice.
We do not use cookies to sell personal information.
Our cookie categories
The exact technologies in use may change as our website and services develop.
Our cookie-consent and preference system provides information about the cookies and technologies currently detected and allows you to manage applicable preferences.
The main categories are explained below.
Necessary cookies
Necessary cookies and technologies support functions that are essential to the operation, security or requested functionality of the website.
They may be used for purposes such as:
- website security;
- fraud or misuse prevention;
- technical operation;
- maintaining a requested session;
- processing a requested website function;
- remembering information entered during a process where necessary;
- recording cookie and privacy preferences; and
- allowing the website to remember whether you accepted, rejected or customised optional cookies.
Necessary technologies cannot normally be switched off through our cookie-preference system where they are genuinely required to provide the website or a service that you have requested.
Disabling necessary cookies through browser or device settings may affect how parts of the website operate.
Cookie-consent preferences
Our website uses a cookie-consent management system to display the cookie notice, record your choices and allow you to change those choices.
A necessary preference record may be stored on your device so that the website can remember whether you:
- accepted optional cookies;
- rejected optional cookies;
- selected individual preferences; or
- previously interacted with the consent notice.
This is necessary to remember and respect your privacy choices.
Analytics and statistical technologies
Analytics or statistical technologies can help website operators understand matters such as:
- the number of visits to a website;
- which pages are visited;
- how visitors navigate between pages;
- general website performance;
- traffic sources; and
- technical issues affecting the user experience.
At the time this notice was last updated, our public cookie-consent system did not identify any active analytics cookies on the website.
If analytics technologies are introduced or activated, we will configure and use them in accordance with applicable UK data-protection and cookie rules.
Where prior consent is required, analytics technologies will remain disabled until you choose to allow them.
Where we rely on a specific legal exception for a qualifying statistical technology, we will ensure that the conditions of that exception are met, including providing appropriate information and a simple way to object.
Because our services support businesses across the United Kingdom and Europe, we may choose to apply a consent-based approach to optional analytics even where a narrower UK exception could potentially be available.
Functional technologies
Functional technologies may support additional website features that are not strictly necessary for the basic operation of the website.
Depending on the features used on the website in the future, these might include:
- enhanced user preferences;
- embedded content;
- interactive third-party tools;
- media functionality;
- maps;
- communication widgets; or
- other enhanced website features.
At the time this notice was last updated, our public cookie-consent system did not identify any active functional cookies on the website.
Where functional technologies require consent, they will not be activated until the appropriate choice has been made.
Advertising and marketing technologies
Advertising and marketing technologies can be used to:
- build advertising audiences;
- personalise advertising;
- measure advertising campaigns;
- track activity across websites or services; or
- support remarketing.
Viavera Logistics does not currently use advertising cookies identified by our public cookie-consent system.
If we introduce advertising or marketing technologies in the future, we will update our cookie information and obtain consent where required before activating them.
Unclassified technologies
A newly introduced technology may occasionally appear as unclassified while its purpose and provider are being reviewed.
We aim to review and classify newly detected technologies appropriately.
Technologies that require consent should not intentionally be used for optional purposes before the necessary consent has been obtained simply because they have not yet been classified.
Website forms
When you submit a quotation request, contact form or other website form, information that you actively provide may be transmitted to us and processed in accordance with our Privacy Notice.
The submission of information through a form is not, by itself, the same as consenting to optional cookies.
Our website or service providers may use limited security or technical measures to:
- process the requested submission;
- protect forms from spam or abuse;
- prevent fraud;
- maintain system security; or
- diagnose technical problems.
Where a security technology stores or accesses information on your device, we will assess whether it is covered by an applicable legal exception or requires consent.
If we introduce a third-party CAPTCHA, behavioural-analysis tool or other technology that requires consent, we will update our cookie controls and information accordingly.
Shipment tracking
Viavera Logistics provides shipment-tracking functionality for relevant customers and authorised business contacts.
The tracking service may process information such as:
- a shipment reference;
- shipment status;
- collection and delivery progress;
- dates and times;
- estimated arrival information;
- operational updates; and
- proof-of-delivery status.
The tracking service is not intended to use advertising cookies.
Necessary security, session or technical technologies may be used where required to provide or protect a tracking function requested by the user.
Information processed through our shipment-tracking services is also covered by our Privacy Notice.
You should not share a shipment tracking reference or other tracking access information with anyone who does not need access to the relevant shipment information.
Links to WhatsApp and other external services
Our website may provide links to external services, including WhatsApp and other third-party websites.
A normal external link does not necessarily mean that the third party places a cookie through the Viavera Logistics website before you click the link.
However, when you choose to leave our website and access a third-party service, that organisation may process information and use cookies or similar technologies under its own terms and privacy information.
Viavera Logistics does not control cookies placed directly by independent third-party websites after you leave our website.
We recommend reviewing the relevant third party’s privacy and cookie information where appropriate.
Embedded third-party content
If we introduce embedded content such as:
- videos;
- maps;
- social-media content;
- live-chat tools; or
- other externally hosted interactive services,
the relevant provider may attempt to use cookies or similar technologies.
Where those technologies require consent, we will take appropriate steps to prevent the optional content or technology from activating before the required consent has been obtained.
Managing your cookie preferences
When applicable, you can choose between options such as:
- Accept All;
- Reject All; or
- Customise or manage individual categories.
Necessary technologies will remain active where they are genuinely required for the website or a service that you have requested.
You can change your optional cookie preferences after your initial choice by using the cookie-preference or re-consent control available on the website.
Changing your preference applies to future use of the relevant technology.
Where technically possible and appropriate, withdrawing consent will prevent the relevant optional technology from being used again unless you later change your preference.
Rejecting optional cookies
Rejecting optional cookies should not prevent you from accessing the core information on our website.
Some optional features may be unavailable or operate differently where the technology required for that particular optional feature has not been enabled.
You can still contact Viavera Logistics directly by telephone or email where a particular optional website feature is unavailable.
Browser and device controls
Most browsers and devices provide controls that allow you to:
- view stored cookies;
- delete cookies;
- block some or all cookies; or
- change privacy settings.
Browser controls operate separately from our website’s cookie-preference system.
Deleting cookies may also delete the record of your previous cookie choices. As a result, the website may need to ask for your preferences again.
Blocking all cookies may affect the operation of necessary website functionality.
How long cookies remain on your device
Different cookies and similar technologies may remain for different periods.
They may be:
Session technologies
These normally expire when the relevant browser session ends.
Persistent technologies
These may remain for a specified period or until deleted.
The duration should be limited to what is reasonably necessary for the relevant purpose.
Cookie-preference information may be retained for a reasonable period so that we can remember and respect your choices.
The current cookie-preference panel should be used to provide available details about specific detected technologies, including their provider, purpose and duration where applicable.
Personal information collected through cookies
Some cookies and similar technologies may involve the processing of personal information or information that can be linked to an individual or device.
Where personal information is processed, our Privacy Notice explains matters including:
- the information we may collect;
- why we use it;
- our lawful bases;
- who we may share it with;
- international transfers;
- retention;
- security; and
- your data-protection rights.
Cookie consent and the lawful basis for any subsequent processing of personal information are related but separate legal considerations.
International processing
Some technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally and UK data-protection transfer rules apply, the relevant transfer must be handled using an appropriate lawful mechanism or exception.
Further information about international transfers is provided in our Privacy Notice.
Changes to our use of cookies
Our website and the technologies supporting it may change over time.
We may:
- add new website functionality;
- remove technologies;
- change service providers;
- introduce analytics;
- change security measures; or
- alter how online services operate.
We will review our cookie information and consent configuration when material changes are made.
Where a new technology requires consent, we will take appropriate steps to obtain that consent before using it for the relevant optional purpose.
Where appropriate, visitors may be asked to make their cookie choices again following a significant change.
Changes to this Cookie Notice
We may update this Cookie Notice to reflect:
- changes to our website;
- changes to the technologies we use;
- changes to service providers;
- changes to our business;
- changes to legal requirements; or
- improvements to our privacy practices.
The latest version will be published on our website with the date it was last updated.
Contact us
For questions about this Cookie Notice or how Viavera Logistics uses cookies and similar technologies, contact:
VIAVERA LOGISTICS LTD
3 Chowley Court
Chowley Oak Business Park
Bolesworth Estates
Cheshire
CH3 9GA
United Kingdom
Email: info@viaveralogistics.co.uk
Telephone: +44 7546 870557
Company number: 17221808
ICO registration reference: ZC162727